Aaron’s presentation can be found here: Lean for Outages . One of the most important factors in your customer experience is that the system is available. There will be unforeseen incidents that will occur, there is no way around this. The best that we can do is have a plan for outages. I will show how we have applied lean principles to our incident workflow to ensure that we are making every second count when there is a downtime. The approach will use Slack for ChatOps, PagerDuty for tracking and an added bonus of the Amazon Echo for input.
Aaron Blythe has created software in many capacities over the last 15 years.
He has worked as a developer, in operation, a lead architect, a manager, and is currently in an internal consulting role as a Sr. Automation Engineer at Hearst Business Media. He loves understanding things and making them more efficient.